Faq Page

Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Gratia Scents understand the importance of your time, therefore creating an account with us gives you access to the following benefits

Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

The following are the payment options available for your convenience: Cash On Delivery (COD) Cards (Visa Debit/Credit, Master Debit/Credit)

Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Support at gratiascents@gmail.com to return the item or exchange it for the correct order.

Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to gratiascents@gmail.com within the first 24 hours of placing your order. Otherwise, orders can’t be cancelled.